Privacy Policy

The Shepherd Home Care LLC (“The Shepherd Home Care,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, contact us, request information, or communicate with us by telephone, email, or text message.

Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Telephone number
• Email address
• Mailing address
• Information submitted through website contact forms
• Information about requested home-care services
• Employment or caregiver-application information
• Communications you send to us

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited, and website-usage data. This information may be collected through cookies or similar technologies.

Please do not use the website’s contact forms to submit highly sensitive medical information or information concerning a medical emergency. If you are experiencing an emergency, call 911.

How We Use Information

We may use collected information to:

• Respond to questions and service inquiries
• Coordinate consultations and home-care services
• Communicate with clients, prospective clients, families, caregivers, applicants, and community partners
• Schedule appointments and provide requested information
• Process employment applications
• Operate, maintain, secure, and improve our website and services
• Send administrative, service-related, or promotional communications when permitted
• Fulfill legal, licensing, regulatory, and recordkeeping obligations
• Prevent fraud, misuse, or security incidents

Text Messaging and SMS Communications

If you provide your mobile telephone number and consent to receive text messages, The Shepherd Home Care may send you service-related, appointment, informational, or promotional text messages, depending on the consent you provided.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from text messages or HELP for assistance. Consent to receive text messages is not a condition of purchasing services.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties.

We may use service providers solely to facilitate the technical delivery of text messages. These providers may process information only as necessary to provide messaging services on our behalf and may not use your mobile information for their own marketing purposes.

How We Share Information

We may share information with service providers that help us operate our business, such as website hosting, communications, scheduling, payroll, payment processing, information technology, and professional-service providers.

We may also disclose information:

• When required by law, regulation, subpoena, or legal process
• To protect the rights, safety, or property of The Shepherd Home Care, our clients, or others
• To investigate fraud, security concerns, or unlawful activity
• In connection with a merger, sale, reorganization, or transfer of the business, subject to applicable privacy requirements
• When you direct or authorize us to do so

We do not sell your personal information. We do not share mobile numbers, SMS opt-in information, or text-message consent with third parties or affiliates for marketing or promotional purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site, improve performance, and measure website traffic.

You may control cookies through your browser settings and, when available, our website’s cookie-preference tools. Disabling cookies may affect certain website functions.

Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain business and employment records, resolve disputes, meet legal or regulatory obligations, and enforce agreements.

Your Choices and Rights

You may contact us to:

• Request access to or correction of personal information you provided
• Ask us to delete information when applicable
• Unsubscribe from marketing emails
• Withdraw text-message consent by replying STOP
• Ask questions about our privacy practices

Certain information may need to be retained when required by law, licensing rules, contractual obligations, or legitimate business needs.

Third-Party Websites

Our website may contain links to websites operated by other organizations. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing information.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of our website after changes are posted constitutes acknowledgment of the updated policy.

Contact Us

If you have questions or requests concerning this Privacy Policy, contact:

The Shepherd Home Care LLC
70 Main Street, Suite 200
Warrenton, VA 20186
Phone: (703) 436-5000
Email: info@theshepherdhomecare.com
Website: https://theshepherdhomecare.com